Shipping and Returns

 

All Browden products are ‘made to measure’ items personalised to you and are not pre-stocked. Please allow up to 3 business days for production to build your order and a further 1-3 business days for UK delivery.

 

Non – Forklift Shipping Option

If this option is selected at checkout, you will be advised an estimated delivery date of your order. Please ensure 2 person(s) are available on the day of delivery to unload the product parts. These will be shipped in multiple parts to allow for easier lifting. The courier driver is not responsible for aiding in the unloading of the building.

 

Forklift Shipping Option

If this option is selected at checkout, you will be advised an estimated delivery date of your order. Please ensure the delivery driver has clear access to your loading/unloading bay. The product may be palletised in several pallets depending on the size part volume of your order.

 

I’d Like To Return My Order

All Browden customisable buildings are classified as a “Made To Measure” item meaning they are tailored to your specific requests and are unfortunately non-returnable.

 

 If your reason for wanting to contact us is due to a damaged part or you believe the product has a manufacturer error making it unfit for purpose, please raise this issue to our support team using the contact form below.  Please include as much photographic and written information as you can to avoid delays with your request.

 

 

If you have purchased an ‘Off The Shelf’ item. For example, “6 x M14 200mm Expansion Bolts”, we will accept returns on the condition that the item is unused and the packaging is in-tact.

To request a return for refund please use the contact form above and include your order number, part number, along with a request of “Return for Refund”. The return postage is to be paid by the buyer, except in the event of an item being confirmed as defective by our support staff.